This fee will be disclosed upfront, providing you with the option of cancelling the transaction without incurring the fee. Unauthorized charges are against our Terms of Use.65 St Vincent Street Port Adelaide, SA, 5015Ģ03-209 Russell Street Bathurst, NSW, 2795ħ3 Southgate Avenue Cannon Hill, QLD, 4170Ĭnr Queen Victoria St and Swan St North Fremantle, WA, 6159ģ9 Bourbah Street Gulargambone, NSW, 2828Ĥ6-54 Ireland Street West Melbourne, VIC, 3003Ĭ/o ETU Vic, Level 3 200 Arden Street North Melbourne VIC 3051Ĭnr Mills Avenue & Bacon Lane Moranbah, QLD, 4744Ĥ08 King Street Newcastle West, NSW, 2302 (Entry is via Devonshire Lane)ĪGnVET, 39 Forbes Street Trundle, NSW, 2875Į: ATM owners may charge a fee for using their ATM. Roblox accounts associated with unauthorized charges are subject to deletion. Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process. As a reminder, please contact us before disputing a charge. See the following articles from these providers:Īfter reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests.
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Mobile/console providers also offer additional features such as password protected purchasing you can enable on your account to help prevent accidental or unauthorized charges. Please reach out directly to Apple/iTunes, Microsoft (Windows App or Xbox), or Amazon to request a refund for any unauthorized purchases through their services. These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox. These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases For example, if your account was operating on a daily payout schedule with a 3 business day payout speed, the funds paid out daily would be from 3 business days. Last four digits of the Credit/Debit Card used.When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: PayPal is a secure and easy way to do business online.
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Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. For any questions, feel free to contact us at. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. Youll see a 6-digit passcode, followed by PayPals support number in your region. If youre not signed in to PayPal, youll be asked to do so now.
If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. Its the phone receiver icon on the right side of the icon row. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase.
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